These Rules have been developed in accordance with the Decree of the Government of the Russian Federation of 25 April 1997 Confirming the Rules for Providing Hotel Services in the Russian Federation, the Russian Federation law Consumer Rights Protection; existing Russian Federation legislation, and the working regulations of Carat, in order to clarify the relationship between the Provider, the Hotel Carat (hereafter the Hotel), and individual guests or groups of guests (hereafter the Guests) using the Hotel’s services for temporary accommodation in Krasnodar city.
1. Reserving rooms in the Hotel
1.1. The Guest or other person acting for the Guest sends the Hotel a booking by telephone/fax on
1.2. On receiving the booking the Hotel assigns it a reference number which is used in the future in correspondence between the Hotel and the Guest.
1.3. Bookings for rooms for individual guests are accepted no later than 24 hours in advance of the proposed
1.4. Bookings must contain the following information:
full name of the guests;
dates and times of
payment type (cash/card).
1.5. In the event the Guest fails to provide the information listed in 1.4 of these rules in the timeframe given in 1.3 of the rules the Hotel reserves the right not to confirm the booking.
1.6. Within 1 (one) hour of receiving a booking the Hotel confirms the booking with the Guest or declines it. In the event of confirming the booking the Hotel sends the Guest a message to confirm the booking (Appendix 1). In the event of declining a booking the Hotel sends the Guest a message to decline the booking (Appendix 2). These messages are sent to the Guest by fax or email.
1.7. The Hotel confirms the booking with the Guest only if there are rooms of the type requested available in the Hotel.
1.8. From the moment of the Hotel confirming the booking and informing the Guest the room shown in the confirmation is considered to be reserved except in those cases provided for in Point 2 of these Rules.
1.9. Within one working day the Hotel sends to the Guest’s address a standard contract for providing hotel services in which the parties agree on deadlines for payment, lists of services, etc. The room is considered to be a guaranteed reservation from the moment the deposit is received by the Hotel’s bank account or cashier’s office and in those cases provided for in Point 2 of these Rules.
2. Guaranteed reservations
2.1. Guranteed reservation means the Guest providing to the Hotel their guarantee (incontrovertible irrevocable liabilities) to pay for accommodation services and other Hotel services.
2.2. The following situations are also considered guaranteed reservations:
2.2.1. if the Guest has made a prepayment of 100% for hotel services;
2.2.2. if the Hotel and the Guest have an existing contract where the right to a payment grace period is vested in the Guest;
2.2.3. when the Guest provides an original of a company letter guaranteeing payment;
2.2.4. when there are written instructutions from the Director of the Hotel.
2.3. Any other instances of Guests booking Hotel services are considered to be not guaranteed. In the event of unguaranteed reservations the Hotel has the right to rebook the room after informing the Guest of this.
3.1. Times shown in these rules are local.
3.4. A room booking confirmed by the Hotel is held for the Guest until 05.00 hours on the day following the
3.5. In the event of a guest not arriving by 05.00 hours on the day following the day of
4. Prices for Hotel services
4.1. The prices of services provided to the Guest by the Hotel are shown in the message confirming the booking. When calculating final bills the price given in the message confirming the booking is used.
4.2. In the event of the price not being shown in the message confirming the booking payment for services provided by the Hotel is calculated using the rates given in the Hotel price list.
4.3. When the Guest is accompanied by children younger than 5 years old there is no extra charge for the children.
4.4 The Hotel does not offer concessions on accommodation. All special offers and discounts are seasonal offers and continue/are provided at the discretion of Hotel management.
5.1. At the discretion of the Guest Hotel services can be paid for in one of the following ways:
5.1.1. The Guest can make a bank transfer into the Hotel business account shown in the contract;
5.1.2. The Guest can pay in cash in the currency of the Russian Federation or by credit card (MasterCard, Visa, Diners Club, JCB, American Express) or in cryptocurrency (Bitcoin, Ethereum);
5.2. The payment method chosen by the Guest is shown in the booking form and must be confirmed by the Hotel.
5.3. It is not possible to use any other methods of payment except those shown in 5.1 of the rules.
5.4. The Guest’s liability to pay for the Hotel’s services is considered to be fulfilled from the moment of the corresponding monetary funds being transferred to the Hotel business account or from the moment of monetary funds being received by the cashier’s office at the Hotel.
5.5. In the event of the Guest infringing the agreed time limits for payment,or other essential points in these rules the Hotel reserves the right to immediately and unilaterally cancel all bookings by the Guest, having informed the Guest of this, and to rebook the room.
6. Cancelled bookings
6.1. In the event of the Guest declining (cancelling) a booking which has been confirmed by the Hotel written notice of the cancellation must be sent by the Guest to the Hotel by a method whereby the Hotel will receive said notice, but no later than 24 hours before the official
6.2. In the event that a guest has booked a room in the Hotel for a specified period but has to leave earlier than agreed the Guest must inform the Hotel of the change to the dates at least 24 hours before checking out of the Hotel. In the event that the cancellation is made less than 24 hours before
7. Group bookings
7.1. For groups of guests bookings must be made no later than 10 days before the proposed
7.2. In the event of the Guest declining (cancelling) a group booking which has been confirmed by the Hotel written notice of the cancellation must be sent by the Guest to the Hotel by a method whereby the Hotel will receive said notice, but no later than 96 hours before the official
7.3. In the event that a guest has booked a room in the Hotel for a specified period but has to leave earlier than agreed the Guest must inform the Hotel of the change to the dates at least 96 hours before checking out of the Hotel. In the event that the cancellation is made less than 96 hours before
7.4. In the event that a group booking is for more than 20 rooms in the Hotel the prices for accommodation and conditions of payment for booking and cancellation are to be agreed between the parties on an individual basis at the time of booking the services on receipt of a written application from the Guest.